Serving the musical community since 1985

Steinway Logo

 

Caring for your piano

 

Ambient Conditions

 

Wood and felt are highly sensitive to extreme changes in temperature and humidity. A piano likes consistency - Sudden fluctuations in temperature must be avoided as the tuning and regulation might be influenced.
 

Keyboard

 

Use a slightly moistened, microfibre cloth to clean the keys. Make sure that no moisture trickles down the sides of the keys.
 

Regulation

 

Regulation is the adjustment of the action and should be carried out at regular intervals, in order to ensure an optimal uniformity of touch and play. Even if ambient conditions are satisfactory, regulations should be carried out at regular intervals.
 

Repairs

Repairs are very seldom necessary on a high quality piano. If the need arises make sure the work is solely carried out by an authorized and skilled technician. It is essential that only originally packed Steinway spare parts are used.

 

Specialists

 

You should leave all service, like cleaning, tuning, voicing, regulation or eventual repairs, in the hands of a skilled piano technician.  We recommend that you consult your Steinway & Sons dealer for advice when your piano requires service of any kind.
 

Surface Treatment

 

Irrespective of whether high polish or satin finish, your piano should only be wiped with a soft, dry piece of cloth or a slightly moistened cloth. We strongly advise you to refrain from using furniture polish as it contains waxes and in some cases silicone. Any later re-treatment of the surface will then be very expensive.
 

Transport

 

Only allow professional piano movers to transport your piano. Make sure that you have adequate insurance coverage.
 

Tuning

 

The proper pitch (440 Hz = concert pitch a1) is set by stretching the strings. We recommend frequent tuning during the first year, as the material must adapt to the immense tension. It takes a year for tuning to "settle." Afterwards your piano should be tuned at least twice a year. The pitch should be kept at a constant level. When the pitch is frequently lowered or raised, the instrument is much less likely to remain in tune.

 

Voicing

 

The character of each individual note is formed by pricking the hammer felt in a radial fashion. Voicing demands extensive expertise and should be left to the judgment of an authorized Steinway technician.
 

Windows

 

The surface of your piano is highly sensitive to sun, so make sure it is not affected by direct sunlight.

Latest News

Back To School Sale

Posted August 30, 2017

0% Financing over 36 months on select models -

Read more...

Used Piano Clearance

Posted July 24, 2017

All Used Pianos priced to sell - Ends August 10, 2017.

Read more...

New Stock of Used Pianos

Posted June 08, 2017

Excellent value in entry to performance grade upright pianos starting at only $1,499

Read more...

Spring for a Piano Sale Event!

Posted June 02, 2017

Savings and 0% Financing on the world's best digital pianos

Read more...

Roland Same-As-Cash Program

Posted March 07, 2017

Take 12 Months to Pay your new Roland piano

Read more...

Steinway Anniversary Savings Event

Posted March 01, 2017

In celebration of Steinway & Sons 164th Anniversary, savings will be offered on most models available in store.

Read more...

Steinway Fibonacci Spirio Piano

Posted February 23, 2017

Steinway & Sons marked an auspicious moment in our rich history with our uncompromisingly crafted 600,000th piano, The Fibonacci — a feat of artistry, engineering and precision, designed by master artisan Frank Pollaro.

Read more...

Pramberger Limited Time Offer

Posted November 04, 2016

Pramberger Professional Piano on sale - Incredible savings with 0% financing over 24 months OAC

Read more...

Boston Piano at Grand Villa Casino

Posted October 24, 2016

Grand Villa Casino Selects New Boston Grand Piano

Read more...

GPRC Steinway

Posted September 27, 2016

Grande Prairie Regional College Selects new Steinway 9' Model D Concert grand!

Read more...